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~JosephCollins

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[Emo/Gaming] WoW Account Cracked...Then Recovered!

Wed Jul 15, 2009, 5:50 PM
  • Mood: Joy
  • Listening to: Luigi Electtrico - ".:[IC=IF=Credits]:."
So...you folks probably don't know this, but I'm also a YouTube video maker...guy. What does this have to do with my account getting cracked? Well...

Take On This Vlog! 05 - WoW Account Compromised

And there you have it. For those of you who don't want to watch the video, the details are as follows:
2:46 AM EDT today (Wednesday, July 15th), my account was was linked to a some random Battle.NET account. I did not do this nor do I know the person who did. I've e-mailed Blizzard in hopes of recovering my account before any serious damage is done. Honestly? I don't have high hopes of this happening. I expect Blizzard to tell me I'm full of crap or if I DO get my account back, they'll tell me they can't do anything to help recover my missing inventory and/or characters (assuming the cracker(s) do, in fact, destroy inventory or characters). As I state in the video, I tend to wonder why my account -- one whose highest level character is a mediocre, 68 hunter -- was targeted like this. *sigh*

I've been told it's possible something I installed has a keylogger in it. I've also been told it may have been a pure brute-force random pick. I don't know what to think right now... This blows... I want my account back! Blizzard needs to get in contact with me!

Edit:
Take On This Vlog! #05 Addendum - "Redemption"

Okay. I got it all sorted out now. The Blizzard account person I talked to was VERY helpful, in fact! It was quick, it was painless... It was a bit like a needle. A needle with odd side-effects. XD If you don't wanna watch the video, I'll summarize:
I logged in after getting my account back to find my Level 68 hunter suspended in mid-air high...REALLY high...over Hellfire Peninsula. I have no idea how he got up there or why, but I suspect hacks. ...or a flying mount with a passenger seat. Now, I don't HAVE a flying mount so I ended up splattering all over the plains. Right on top of a fel iron ore vein. Ouch? Anyway, the cracker exchanged my two years worth of leatherworkng for 12 hours of heavy mining. Jerk. Though it WAS kind of interesting how he got rid of everything in my bags...EXCEPT...my <Brewfest Pony Keg>. That's one for the "Wut." file for ya...

So...yeah. Account's back in order, a ticket's been submitted, and everything (so far) is all hunky-dorie. :x And yes, I've changed my password, linked my WoW account to my Battle.NET account (which I made last night), and am seriously considering getting an Authenticator so this has a 99.9% chance of NEVER HAPPENING EVER AGAIN. Thank you guys for your kind words and advice. I think everything's gonna be just fine now...

Devious Comments

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:iconns-games:
I'd be demanding a refund or at least a free year's subscription from Blizzard if they're unable to recover the account if I were you. If they're going to be so careless with people's information, then I'd demand they recompensate me. But that's just me, if I can't get the things that I payed for then I'd want my money back. I'd also be spamming them with emails demanding it too.
:icondmscv:
I was fairly lucky when my account got hacked several months back. They didn't start linking to battle.net accounts then. Though when they were able to recover my password to give to me, I logged in to find 80% of my characters on Khadgar deleted and our guild bank gutted. (lost 2 80s, a 74, and a 34)
THANKFULLY, they were able to restore my characters, money, and guild bank items within a day. The tech support guys/gals were super freaking awesome about everything.

I couldn't get the Authenticator quick enough.

Though I don't suggest bombarding Blizz with e-mails and constant tickets if it happens again. A druid friend of mine did that constantly it it took up to two weeks for them to get his gear back. They even told him that his constant ticketing/emails/calling was pushing back their investigation and asking him to please have some patience.
If you knew this druid, you'd know that he and patience never were the best of friends. He ended up getting geared up again and even getting BETTER gear than before before they recovered his stuff.
:iconns-games:
Glad to hear everything's worked out. Hope those hackers get their come-up'ns for doing what they did.
:iconjosephcollins:
My sister was hacked a couple of months ago. She also lost two Level 80s and her guild bank was demolished, among other things. It took about three days for her to get all her stuff back (aside from common/uncommon crafting materials), so I'm not expecting to get the stuff back on my (rarely-played) "huntard" within today or so. XD

Ah yes... The Blizzard Authenticator... I used to think it was overly excessive and a waste of seven bucks. Now that I've been hacked, however? Heh, not so much so. Soon as the store gets a new stock of Authenticators in, I'm gonna grab one.

I also have to call Blizzard again tomorrow... It seems this same hacker also put someone's Visa credit card on my account. I figured it would be more helpful to tell Blizzard about this than simply cancel the recurring payment plan. (If today was my last day, I would cancel it with no hesitence since I REALLY don't want to rob some poor fella out of however-much the payment plan is worth, but it just so happens I have just under two months' time left, so the card has NOT been charged.)

--
[link] -- Music of the Game: Café De La Luna
:iconjosephcollins:
That WOULD be very nice... Turns out they also stole a credit card from someone, so I'll be resolving THAT tomorrow.

--
[link] -- Music of the Game: Café De La Luna
:iconns-games:
Well everything they've done has left a digital fingerprint, i.e. an IP address. So if they can find that they'll know were to find the hackers.
:icondmscv:
Wow, they're stealing people credit card information for accounts aswell? Jeezz. That's all kinds of nasty and retarded. =/ I hope whoever got charged gets refunded.

You'll get your stuff back sure enough. I remember I was refunded some crappy ass iron ore and linen cloth on one of my alts. I recall another hunter friend of mine getting hacked, like, a week before Wrath of the Lich King came out. over 30k+ gold gone and he got it all given back to him within a week or so.

Glad you're getting stuff fixed quickly.
:iconsephys-little-cloud:
That was weird.

--
And you don't be concerned
With the things they said I did
I ain't got no regrets
No one to forgive
I ain't talking gangsters
And that East Coast West Coast shit
No one calls me a homeboy
I'm the Clerkenwell Kid
:iconjosephcollins:
Actually, since I have almost two months of game time left still, the card hasn't been charged YET. I called Blizzard today and they directed me to an e-mail address, so I sent an e-mail to WoW's Account Admin team stating that when my account was hacked, they tossed in a random credit card as well and that I mention this because I want to make sure Visa informs the owners that their credit card has been compromised. Because I'm just that darn nice.

Now watch it turn around and bite ME in the ass or something, right?

--
[link] -- Music of the Game: Café De La Luna

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